Problem Types

You can define the different kinds of problem types such as hardware-related issues, problems corresponding to documentation, etc.

1. Log in to the IENT Application.

2. Go to Settings > Global Data > Problem Types.

You will be able to view all your existing problem types. Click on the > button to view child records for each problem type (if they have any).

See here to explore how you can search, view, sort, and filter all the displayed records.

3. To add a problem type, click on the + button in the top right corner, and add the following mandatory details:

• Problem Type Name

• Status
  You can also select a Parent Problem Type from the dropdown. (Only after a problem type is created in the system, it can be used as parent problem type for other records. The very first record created in the Problem Types module will be a parent record, subsequent records can have a parent problem type association.)

4. The record created will get listed in the Problem Types screen.
   

   

4. To download a list of problem types, select the problem types and then click on the kebab menu on the top right corner of the screen and select Download Options as needed:

• Download as PDF: Export all the selected records in the data table in PDF format.

• Download as CSV: Export all the selected records in the data table in CSV format.

5. To export problem types to a specific tenant, select the problem types and then click on Export to Tenant from the kebab menu on the top right corner, and select a target tenant.

The selected tenant will have to approve the import request through their account. See here for more details on how to approve data import requests.