Understanding Your To Do’s

IENT compiles all your tasks and their details on the To Do’s page of the application. When you navigate to the To Do’s page, you will be able to view your Key Performance Indicators (KPIs) with the following information:

• Open To-do's: Displays the count of total action items available for you.

• This month: Displays the count of your total action items available for the current month (starting from the 1^st date of the current month to the current date).

• Average time to close: Displays the time (in Days), on average, taken by the user to respond to tasks assigned.

Below the KPI overview, you will be able to view all To-Do items that can be further filtered based on application. By default, the page displays all your assigned tasks that are available to you.

The following information about all your tasks is displayed:

• Case ID

• Status

• Application

• Version

• Short Description

• Owner

• Created On

• Final Response Due

You can filter out the listed records by clicking on the Filter icon in the top right corner. You can filter out To-do’s based on application. From the dropdown, you can select one, many, or all of the available applications.

You can Search through all the items via Case ID and Owner by entering any keyword from the available columns in the Search bar.